Legal
Trust & transparency at Zantras
Plain-language summaries and full legal documents governing how Zantras delivers identity-verification services to enterprises across India. Published by SIMAYU SOLUTIONS PRIVATE LIMITED in accordance with the Digital Personal Data Protection Act, 2023, IT Rules 2021, and applicable sectoral regulations.
Privacy Policy
ActiveHow Zantras collects, processes, retains, and protects personal data — including biometric data and identity documents — under the DPDPA 2023 and SPDI Rules 2011.
Terms of Service
ActiveMaster agreement governing access to Zantras APIs by enterprise customers — service definitions, SLAs, billing, liability, and termination.
Cookie Policy
ActiveWhat cookies and similar technologies we use on zantras.com, why, and how you can change your preferences at any time.
Grievance Redressal Policy
ActiveDesignated Grievance Officer, complaint channels, response SLAs, and escalation routes including the Data Protection Board of India.
Acceptable Use Policy
ActiveProhibited uses, prohibited industries, technical-abuse boundaries, and the limits of Aadhaar document processing on the Zantras platform.
Data Processing Agreement
ActiveProcessor obligations under DPDPA Section 8(8) — security measures, breach notification, sub-processor governance, audit rights, and data localisation.
Sub-processors
ActiveAuthorised sub-processors engaged by Zantras to deliver the services — provider, region, purpose, and category of personal data accessed.
Refund & Cancellation Policy
ActivePre-paid credit treatment, refund eligibility for systemic failures, subscription cancellation rules, and dispute windows.
Need to reach our Grievance Officer?
Under Rule 3(2) of the IT (Intermediary Guidelines) Rules 2021 and Section 8(10) of the DPDPA 2023, all complaints are acknowledged within 24 hours and resolved within 15 days.