Vernacular AI calls in 5 Indian languages, capturing Promise-to-Pay, escalating only when needed. 5× cheaper than tele-callers.
Manual call centers can't affordably scale to vernacular Tier-2/3 markets. Our Claude-powered agent calls borrowers in Hindi, English, Tamil, Telugu and Bengali, captures Promise-to-Pay commitments, schedules follow-ups and escalates to human agents only when the conversation needs it. RBI Fair Practice Code time windows are enforced automatically.
A typical AI collections flow, end-to-end.
Borrowers tiered by delinquency risk and language preference. Low-risk → SMS-only. Mid-risk → AI call. High-risk → human.
Outbound call in the borrower's language. AI greets, identifies, presents balance, asks for P2P.
AI extracts P2P amount and date, confirms verbally, logs in your CRM.
Scheduled SMS reminders before P2P date. AI follow-up call if missed.
AI escalates only complex cases (disputes, hardship, refusal) with full conversation context.
Claude-powered conversation in 5 Indian languages, RBI time-window aware.
P2P reminders and recovery sequences with DLT compliance.
Borrower segmentation, P2P probability, escalation routing.
Pilot 1,000 borrowers. See the recovery curve in 14 days.