Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs your use of the Zantras Platform and is incorporated into the Terms of Service. Violation of this AUP is a material breach of the Terms and may result in immediate suspension or termination, with or without prior notice.

You may not use the Platform to:

• Conduct identity theft or any form of identity fraud.
• Verify, accept, or transact on documents you know or have reason to believe are forged or stolen.
• Conduct facial recognition or surveillance of any individual without that individual's informed consent.
• Build, train, or augment a deep-fake or synthetic-identity dataset.
• Score individuals for social-credit, political profiling, or any other purpose involving systematic discrimination prohibited by Indian law.
• Verify Aadhaar information of any individual without first having obtained that individual's informed consent under Section 3 of the Aadhaar Act, 2016.
• Store any unmasked Aadhaar number returned by the Platform in any system unless your written services agreement explicitly permits unmasked output for that use-case.
• Process personal data of children (under 18) without Verifiable Parental Consent under Section 9 of the DPDPA 2023.

You may not use the Platform in connection with the following industries unless you hold and provide proof of the applicable licence:

• Online gambling or betting, except licensed fantasy sports operators recognised by state regulators.
• Cryptocurrency exchanges or virtual digital asset service providers, except those registered with FIU-IND.
• Instant or short-term lending applications, except those listed on the RBI's whitelist of digital lending applications.
• Adult content, pornography, or escort services.
• Multi-level marketing schemes that operate as money-circulation schemes prohibited under the Prize Chits and Money Circulation Schemes (Banning) Act, 1978.

You may not, directly or indirectly:

• Bypass, attempt to bypass, or share methods of bypassing rate limits, authentication, billing controls, or other security mechanisms.
• Use a single set of API credentials to serve more than one legal entity (re-sellers must enter into a separate written agreement with Zantras).
• Conduct load, stress, or penetration testing without prior written authorisation from Zantras Security.
• Reverse-engineer, decompile, or attempt to derive the source code, models, or training data of the Platform.
• Use the Platform to generate or transmit malware, viruses, worms, or other harmful code.
• Use scraping, automated tooling, or APIs in a manner that consumes resources beyond your contracted plan.

You may not upload to the Platform, in any form, any content that:

• Constitutes child sexual abuse material (CSAM) — any such content is reported immediately to the National Cyber Crime Reporting Portal and to law enforcement;
• Depicts gratuitous violence or sexual content unrelated to a legitimate identity-verification use case;
• Promotes terrorism, organised crime, or the financing thereof;
• Infringes intellectual-property rights;
• Defames any individual or organisation.

Zantras enforces this AUP on a graduated basis but reserves the right to escalate immediately based on the severity of the violation:

To report a violation of this AUP by any user of the Platform, email abuse@zantras.com. We respond within 72 hours. For grievances involving your own use of the Platform, see the Grievance Redressal Policy.

• v1.0 — 5 June 2026. Initial publication.