Aadhaar-grade KYC, AI-powered call centers and real-time SIM swap protection — for the world's second-largest mobile market.
Each new SIM is a Aadhaar+Face workflow. Manual store-based activation can't keep pace with subscriber growth.
Tier-1 telcos run 10K+ agent seats per region. AI can absorb 60-70% of routine queries — at a fraction of the cost.
Hijacked numbers cascade into bank account takeovers. Reactive lockouts aren't enough; you need real-time scoring.
Five proven workflows our customers ship in days, not quarters.
DOT-compliant Aadhaar + Face activation in under 10 seconds, fully self-serve from the user's device.
Aadhaar OCR → Face Liveness → Activate SIM → SMS confirmAI handles 70% of routine queries (recharge, plan switch, balance) without an agent.
IVR → AI agent → Resolve / escalateIdentify likely-to-churn subscribers and proactively offer them better plans via AI calls.
Churn score → AI call → Offer plan → SMS confirmationReal-time risk scoring on SIM swap requests; require Face confirmation for high-risk attempts.
Swap request → Risk score → Face confirm if high → Allow/BlockMulti-language SMS sequences and AI follow-ups for postpaid and DTH subscribers.
Due date - 3 → SMS → SMS → AI call → Mark paid/escalateFirst-class support for the rules your compliance team wakes up thinking about.
Replacing 1,200 manual support seats with AI saved us ₹40 Cr in the first year — and CSAT actually went up.
DOT-compliant activation, SIM swap defense and AI support — production-ready.